Refund policy

Monkee Mail Club Return & Refund Policy

Each Monkee Mail is prepared as part of our monthly subscription experience. Because of the nature of our mailed membership packages, we generally do not accept returns of delivered Monkee Mail packages.

Damaged, Missing, or Incorrect Mail

If your Monkee Mail arrives damaged, contains an incorrect item, or does not arrive, please contact us. We’ll review the issue and do our best to make it right, which may include sending a replacement when appropriate.

Subscription Cancellations

Canceling your Monkee Mail Club membership prevents future renewals but does not automatically cancel or refund an order that has already been processed or prepared for mailing.

Refunds

Refund requests will be considered on a case-by-case basis. If a refund is approved, it will be returned to the original payment method.

Please contact Monkee Mail Club if you have any questions or concerns about an order. We want every Monkee Mail delivery to be something your family looks forward to opening.